Warranty

Our Guarantee

At Backpackify, we are dedicated to delivering high-quality products that are built to last. Our warranty reflects our commitment to durability and sustainability. If your product experiences any manufacturing defects, we are here to make it right, always considering environmental impact.

Lifetime Coverage

Our products are covered under a limited lifetime warranty for manufacturing defects. Please note that "lifetime" refers to the practical duration during which the product remains functional under normal use. Key factors that affect this include:

  • Product Type and Material: Each product's durability varies.
  • Usage Patterns: The way you use the product can impact its longevity.
  • Age of the Product: Older items may naturally exhibit signs of wear.

Our Warranty & Repairs Team will review the product based on its condition and usage to determine if it qualifies for warranty coverage.

Exclusions from Warranty

The following issues are not covered:

  • Unclean Items: Ensure your product is clean before sending it for inspection.
  • Cosmetic Damage: Includes surface wear such as pilling or minor scratches that do not affect functionality.
  • Field Damage: Damage from misuse, such as rips, burns, or punctures from accidents or normal wear.
  • Improper Care: Damage from laundering or drying that does not follow our care instructions.
  • Animal Interference: Damage caused by pets or animals.
  • Accidental Damage: Includes mishaps with sharp objects or improper handling.
  • Loss or Theft: Items that are lost or stolen during personal use are not covered.

Repair Services

We also offer repair options for products outside our warranty scope. Repairing rather than replacing supports sustainability. Our repair services include:

  • Basic Repairs: For minor issues to restore functionality. For details, visit our FAQ page or contact us directly.
  • Advanced Repairs: For more complex repairs, we partner with Rugged Thread, known for their expert repair services.

For more information about repairs or to start a repair request, please visit our FAQ page or contact our support team.